Customer Success Manager (MENA/EMEA) - Bilingual

London, Barcelona | GTM

At Veriff, our Go to Market Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision.

Veriff is hiring a Bilingual English and Arabic-speaking Customer Success Manager (MENA/EMEA) for our GTM Division with a focus on supporting clients within the MENA and EMEA regions. As a Customer Success Manager, you will be the primary point of contact for your customers and will work with them on all stages of integrations, scaling, driving adoption, product expansion, and customer success. You will be responsible for working directly with key stakeholders ranging from developers to executives to ensure that clients get the most out of Veriff. We're looking for someone with a strong ability to build relationships while understanding needs and providing solutions. This position will play a central role in maximizing relationships with our key strategic clients.

You’ll help us protect honest people online by:

Ensuring growth and utilization within our customer base
Understanding customer integrations, technical set up, ensuring each set up is optimised for each customer use case
Working with Product Management and Engineering to provide feedback from the field and represent the customer perspective with the goal of developing a more robust and innovative core product
Developing trust relationships with our customers
Acquiring a thorough understanding of our customer needs and requirements
Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
Serving as the link of communication between customers and internal teams
Ensuring the timely and successful delivery of Veriff services according to customer needs and objectives
Resolving any issues and problems faced by customers and dealing with complaints to maintain trust
Clearly communicating the progress of initiatives to internal and external stakeholders
Assisting with challenging customer requests or issue escalations as needed

You are the right future Veriffian for the job if you have/are:

6+ years of customer success or account management experience within the SaaS industry
Previous experience supporting global clients particularly within the MENA and EMEA regions
Fluent in both English and Arabic languages
A proven track record of meeting or exceeding quotas and receiving positive customer feedback
Knowledge and understanding of the the regulatory and compliance landscape within the MENA regions around KYC and IDV
Highly organized and a skilled multitasker
Excellent written and verbal communication skills and a knack for delivering compelling presentations and product demonstrations
Highly developed interpersonal and client-facing skills

You’re an especially awesome match if you have/are:

Previous experience as a CSM/AM within the IDV/IDVaaS industry
Previously worked for a global scaleup/startup
Previous experience managing key, enterprise clients within the SaaS industry

Why Veriff?

We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career whilst looking after you along the way with a range of benefits designed with you in mind. Some of our favourites include...

Flexibility to work from home
7 extra recharge days per year on top of your annual vacation days
Stock options that ensure you share in our success
Private health insurance coverage to ensure you’re feeling great physically and mentally
Learning and Development and Health & Sports budgets that you are free to tailor to your own needs

We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives, and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!

Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy.

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