How digital businesses can protect vulnerable users from AI-powered fraud

Who took part?

• Chris Corfield, VP Banks & non Bank Financial Institutions
• Bonnie Juett, VP Head of Operations Projects
• Chris Hooper, Director of Content
  

The key talking points:

• Overcoming the challenges of technology adoption for older demographics
  Learn about the unique barriers that older and vulnerable adults face in adopting new technologies, and the importance of businesses utilising user-friendly solutions to make products accessible to this audience.
• Creating seamless, user-friendly workflows for pension clients.
  Explore the approach Crown Agents Bank took to create intuitive, easy-to-navigate processes for older clients, ensuring the technology was both effective and user-friendly.
• Impact and success metrics of biometric authentication.
  Discover how Crown Agents Bank measured the impact of implementing biometric authentication for vulnerable adults, including key metrics and proof of life verification successes.
• Growing acceptance of biometrics and the human touch.
  Find out how biometric authentication is gaining trust among older generations, and the importance of clear communication and a personal approach in fostering confidence and adoption.
• What's next: A holistic approach to protecting vulnerable users.
  Look ahead at the future of biometric authentication and how businesses can continue to enhance security while maintaining a human touch in their interactions with vulnerable demographics

How you can watch it?

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