Veriff and Griffin: Delivering an elevated and optimised experience to customers

About Griffin

Founded by David Jarvis and Allen Rohner, Griffin is an API-first UK bank and full-stack BaaS platform. Griffin was set up to help companies embed financial services into their own products. By managing complex infrastructure and compliance requirements, Griffin lets their customers focus on what matters most – creating world-class products and experiences for their own users.

What business problems did Veriff solve for Griffin?

When a new company enters an industry, it often tests its products and services with a select group of customers. This is what Griffin is doing after receiving authorisation (with restrictions) from the Prudential Regulation Authority (PRA) to operate as a bank in the UK from March 2023.

Griffin quickly found that its existing identity verification (IDV) provider could not meet its needs. “We were integrated with another IDV solution, but the customer experience and the way we could ingest that product and share data with the underlying provider just wasn’t proficient,” says Ed Stephens, Product Manager at Griffin.

What made the difference to Griffin when choosing Veriff?

“We were looking for an alternative solution and spoke to several industry contacts,” Stephens added. “Veriff came highly recommended because of its superior user experience, pass rates, guidance, and customer support, which ultimately steered us toward selecting the company.”

“During the due diligence process, we were able to get a sense of how Veriff ingests data and plays it back to its customers without speaking to anybody at the company. That impressed us a lot. We also liked the fact that Veriff’s API docs were public. So, when it came to making a choice, we knew exactly who we wanted.”

The implementation that followed focused on integrating Veriff’s software into Griffin’s onboarding process. Griffin had to make sure that Veriff worked as a standalone check within a sequence of checks. A lot of testing also went into determining whether the technology could work independently and as part of a comprehensive solution.

What was the immediate impact of implementing Veriff?

With Veriff now installed, Griffin can carry out due diligence on direct customers quickly and effectively. It can verify people’s identities and move them seamlessly through the process of onboarding. Most importantly, Griffin now has a solution that can scale with the business – because Veriff’s software is fully automated it can handle large volumes of checks without manual input.

“You want direct customers to have total confidence in you when you’re onboarding them. The addition of Veriff to our onboarding stack enhances this customer experience. Having a system that automates everything, keeps records, and smooths out the process is a real advantage,” said Kathryn Sharpe, Griffin’s Head of Financial Crime Product.

About Veriff

Veriff is the preferred identity verification partner for the world’s biggest and best digital companies, including pioneers in fintech, crypto, gaming, and the mobility sectors. We provide advanced technology, deep insights, and expertise from our foundation in digital-first Estonia and honed in leading the digital identity revolution. The partner of choice for businesses who need to rapidly and effortlessly verify online users from anywhere in the world, Veriff delivers the widest possible identity document coverage.

By supporting government-issued IDs from more than 230 issuing countries and territories and with our intelligent decision engine which analyzes thousands of technological and behavioral variables Veriff enables trust from the first hello. With more than 550 people from 60 different nationalities and offices in the United States, United Kingdom, Spain, and Estonia, we are dedicated to helping businesses and individuals build a safer and more secure online world.