Privacy policy

Personal information

Welcome to Veriff`s (“Veriff” or “we” or “us”) webpage (“webpage”). We are specialized in providing online identification services (“Services”). We are the new standard in identity verification and we allow any website or mobile application to verify your driver’s license, passport or ID.

In this privacy policy we explain how and on what basis we collect, store and process your personal data. Also, what are your rights concerning your personal data and our obligations and liability.

Please review this privacy policy carefully and contact us if you have any comments, questions or concerns. Kindly note that we may modify the policy from time to time. We will notify of any amendments on our webpage.

1. Our main privacy principles

We respect each person\'s right to the protection of their personal data and we shall do our best to ensure that personal data collected by us is well protected. we regularly evaluate the risks associated with the processing of personal data and shall apply appropriate mitigation strategies to hedge risks. Compliance with privacy policy is integrated into our day to day activities, services and processes, and our development efforts. we process personal data lawfully. we set clear goals for the processing of personal data and process personal data for these purposes only.

We do not collect or process the data that we do not need. we may transfer personal data to our authorized processor if this is necessary to achieve the purpose of processing personal data. Due to regulatory requirements, we may be obligated to disclose or provide personal data to the authorities. we require and we expect our contractual partners to be careful on processing of personal data, to prevent the unauthorized disclosure or inappropriate use of personal data, and to process personal data in an honest and lawful manner. we shall storage personal data only for as long as the maintenance is required by law or contract or necessary for our business. When we stop storing, we shall permanently delete the personal data.

We have internal rules for compliance with our privacy policy ("Internal Rules"). we understand that compliance with the Internal Rules takes place through our employees. Therefore, we consider it important and we must ensure that our employees know and comply with the requirements of the Internal Rules. we expect each of our employees to respect our privacy requirements.

2. Definitions

EEA - European Economic Area (in addition to the Member States of the European Union, Norway, Iceland and Liechtenstein)

Personal Data - Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

User / You - The natural person for whom we provide the Service at the request of the Merchant.

Merchant - The legal entity with whom we have entered into an Agreement.

Agreement - Service provision agreement concluded with the Merchant.

Controller/ our / us / we - Veriff OÜ, registry code 12932944, Niine 11, Tallinn, 10414, e-mail: info@veriff.me

Privacy Policy - The current privacy policy.

Breach - Breach leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed.

You - The natural person (data subject), whose personal data we process.

Service - Identification service provided by us.

Processing - Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. Processing may be done manually or using automated systems.

website - www.veriff.me.

Processor - A person which processes personal data on behalf of the controller and with whom the controller has entered into a written agreement regarding the processing of personal data.

GDPR - EU General Data Protection Regulation 2016/679.

3. The content of personal data we process

We provide verification services to Merchants. We start provision of service when we receive an inquiry from the Merchant. During the service provision we collect information and personal data that we need for provision of the Service. We may collect and process, among other, the following personal data:

  • (1) personal information of User, such as name, sex, personal identification code, date of birth, legal capacity, nationality, citizenship;
  • (2) personal information of the representative of the Merchant, such as name, job title, position;
  • (3) document details, such as the name of the document, issuing country, number, expiry date, security features;
  • (4) photos and videos, photographs taken from you and your document and video of verification process;
  • (5) contact details, such as address, e-mail address, telephone numbers, IP address;
  • (6) User’s technical data (Device Signature)
  • (7) biometrical data.

We may obtain personal data directly from you, as well as from the Merchant. We also collect your personal data independently from data providers. For example, if we need to verify validity of user’s identification document, then we might inquire for additional information from the appropriate registrar.

Please note that we cannot provide the Service in respect of an anonymous customer, and therefore the use of our service is subject to the disclosure of personal data to us and providing to us the consent to the processing of personal data.

4. Cookies

We use ”cookies” on our Website, that you can accept if you choose to use our Website.

We use "cookies" in many ways. "Cookies" help us to improve the offered services and make use of our services more convenient.

We collect data on how users interact with our website and / or application. In addition, we collect information from your computer or device, such as the IP address, browser you are using, and language settings. Information about how the user uses our web pages and applications is used for statistical purposes to improve our web pages and applications, and to display custom content for the customer.

If you prefer that your personal data will not be processed on our website, you can activate the private browsing feature of Your web browser. This is your choice.

5. For what purpose do we process your personal data?

We process your personal data for the following purposes:

  • (1) for preparation and conclusion of the Agreement, for performance of the Agreement (including for the provision of the Service), for realization of rights arising from the Agreement and for performance of the obligations arising from the Agreement;
  • (2) for the purpose of realization of rights and fulfillment of obligations deriving from legal acts;
  • (3) for processing your inquiries and requests;
  • (4) for analyzing the use of our Service, and using research and analysis results, among other, for marketing and developing our products and services;
  • (5) for the transmission of information about our Service, for the transmission of our newsletters;
  • (6) for promoting our products and services.

6. Lawfulness of our processing

We process the personal data in accordance with the requirements of the legislation in force in Estonia, i.e. the GDPR.

We may process your personal data as a controller and as a processor.

We mainly process your personal data as a processor for the benefit of the Merchant in order to fulfil the Agreement concluded with the Merchant (clause 5 (1)), we also process your personal data if processing is necessary for compliance with our legal obligation (clause 5 (2) and (3)) and if processing is necessary for the purposes of the legitimate interests (clause 5 (4), (5) and (6)).

7. Your rights in relation to personal data

You have the following rights in relation to your personal data:

  • (1) Right of access to personal data - you have the right to know which of your personal data we store and how we process it, including the right to know the purpose of the processing, the persons to whom we will disclose your personal data, information about automated decision-making and the right to receive copies of personal data.
  • (2) Right to rectification of personal data - you have the right to request the rectification of inadequate, incomplete and misleading personal data.
  • (3) Right to withdraw the consent given for the processing of personal data - you have the right at any time to withdraw the consent given to us for the processing of personal data. Please note that withdrawal of your consent shall not affect the legality of the processing that was made on the basis of consent before the withdrawal.
  • (4) Right to erasure of personal data („right to be forgotten“) - you have the right to request that we erase your personal data (for example, if you take back the consent for the processing of personal data, or if personal data is no longer needed for the purpose for which it was collected). We have the right to refuse the erasure of personal data if the processing of personal data is necessary for the fulfillment of our legal obligation, to exercise the right to freedom of expression and information, for the preparation, presentation and protection of legal claims, or in the public interest.
  • (5) Right to restriction of processing - In certain cases, you have the right to prohibit or restrict your processing of personal data for a certain period of time (e.g., if you have filed an objection to personal data processing).
  • (6) Right to object - you have the right to file an objection to processing of your personal data if your personal data processing takes place on the basis of our legitimate interest or public interest. You shall have the right to object at any time to processing of personal data for direct marketing purposes, and we shall respond immediately.
  • (7) Right to data portability - In case your personal data processing is based on your consent and personal data is processed automatically, you shall be entitled to receive personal data about you that you submitted to us as the controller, in a structured, commonly used and machine-readable format, and you shall have the right to transmit this personal data to another controller. You also have the right to request that we transfer personal data directly to another controller, where technically feasible.
  • (8) Automated decision-making (including profiling) - provided that we have informed You that we perform automated decision-making (including profiling) that will bring about legal consequences for you or have a significant effect on you, then you may require that an automated decision cannot be made only on the basis of automated processing.
  • (9) Submission of complaint. You shall have the right to file a complaint against us regarding the processing of personal data to the Data Protection Inspectorate (www.aki.ee)

Please read more about your rights from chapter 3 of the GDPR.

If you wish to use any right regarding personal data or ask questions about the Privacy Policy, please submit a corresponding request to us at legal@veriff.me. we will respond to your request by e-mail as a rule no later than within one month. Please note that before we can provide you with the requested information regarding your personal data, we need to verify your identity.

8. Security of personal data

We apply various measures (physical, technical, organizational) to protect your personal data from unauthorized or arbitrary rectification, disclosure, acquisition, destruction, loss or unauthorized access to them.

If you have any information about the actual or suspected breach, please inform about it immediately at legal@veriff.me. We will deal with the issue immediately, draw up a plan of solutions if necessary and inform the Data Protection Inspectorate (if applicable).

9. Disclosure of personal data

Please note that due to legal requirements, we may be obliged to disclose your personal data or to grant access to your personal data to the authorities and the supervisory authority.

We shall disclose your personal data to our authorized processors, as well as to persons who are legally entitled to receive your personal data.

When we conclude an agreement with a processor for the processing of your personal data, we shall ensure the existence of appropriate contractual safeguards to protect your personal data.

10. Geographical area of the Processing

We process your personal data within the EEA.

In the event that we need to transmit your personal data outside the EEA, the transmission shall be in accordance with the requirements of the GDPR.

11. Storing of personal data

We shall store your personal data for as long as required by law or in accordance with the law, or for the purposes stated in this Privacy Policy.

After the expiration of the personal data storage period, we shall permanently delete your personal data.

12. Availability of the Privacy Policy

This Privacy Policy is available on our Website.

We shall have the right to unilaterally change the Privacy Policy at any time, in accordance with applicable law. We shall notify you of the changes via Website at least 1 month before the change takes effect, unless the law prescribes a shorter term.