Site Reliability Engineering (SRE) Coach

São Paulo | Engineering

The Engineering team builds the software powering Veriff. We're on a mission to foster operational excellence and reliability through the adoption of Site Reliability Engineering (SRE) principles. It's a dynamic and fast-paced environment filled with challenges and opportunities. To continue innovating and raising the bar for system resilience, we're seeking fresh talent to bring diverse perspectives and innovative solutions to our team.

Our SRE Coach role will be at the forefront of driving a reliability-first mindset across the organization. This will connect DevOps, product, and engineering teams to align efforts, resolve blockers, and promote collaboration. As an SRE Coach, you'll not only advocate for best practices and operational excellence but also empower teams to take ownership of service reliability. Your technical expertise and ability to communicate effectively will enable you to lead the charge in fostering a culture of system resilience and continuous improvement.

You’ll help us protect honest people online by:

Advocating for SRE principles, fostering a culture of reliability, observability, and operational excellence across teams.
Collaborating with developers, product managers, and service teams to streamline processes and resolve blockers.
Driving improvements in observability, including logs, traces, and metrics, ensuring proactive issue detection and resolution.
Defining and implementing SLIs and SLOs to measure and maintain system reliability aligned with business objectives.
Promoting the use of Error Budgets and leading post-incident reviews to foster a learning culture and continuous improvement.
Assessing systems and processes to identify opportunities for scalability and reliability enhancements.
Inspiring teams to take ownership of service reliability and driving alignment on shared goals.

You are the right future Veriffian for the job if you have:

A strong understanding of SRE principles and a proven track record of implementing them effectively.
Expertise in observability concepts such as logs, traces, and metrics, with experience using tools like Datadog, New Relic, or Elastic Stack.
Solid coding skills in languages like Node.js, Python, or Go.
Excellent communication and collaboration abilities, with a knack for aligning diverse teams.
A high level of self-organization, ownership, and accountability.

You’re an especially awesome match if you have:

Experience with tools like Grafana, OpenTelemetry, and distributed tracing platforms.
Familiarity with Kubernetes and cloud platforms like AWS, GCP, or Azure.

This role will be 100% on-site in our brand-new office opening soon.

Why Veriff?

We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.

When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...

Stock options that ensure your share in our success
Extra recharge days on top of your annual vacation
Medical insurance to ensure you’re feeling great physically and mentally
Learning and Development & Health and Sports budget that you are free to tailor to your own needs
Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary

We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!

Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy.

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